Privacy Policy

Effective Date: [01/06/2026]

1. Introduction

Welcome to DropX ("DropX", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and delivery services (collectively, the "Services").

By using our Services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

Full name
Email address
Phone number
Business name (if applicable)
Delivery addresses
Pickup addresses
Payment information (processed through secure payment providers)
Government identification when required for courier or passenger verification

Package Information

Package dimensions
Weight
Delivery instructions
Package contents description (excluding prohibited items)

Location Information

We may collect location data to:

Match deliveries
Track shipments
Verify pickups and deliveries
Improve routing efficiency

Technical Information

IP address
Browser type
Device information
Cookies
Usage analytics

3. How We Use Your Information

We use your information to:

Provide delivery services
Process payments
Verify user identity
Match customers with couriers or transportation participants
Track deliveries
Send service notifications
Improve our platform
Detect fraud
Comply with legal obligations
Respond to customer support requests

4. Sharing Your Information

We may share information with:

Delivery couriers
Verified transportation participants
Locker providers
Payment processors
Cloud hosting providers
Analytics providers
Government authorities when legally required

We never sell your personal information.

5. Package Tracking

To provide shipment tracking, DropX may share limited information such as:

First name
Pickup location
Delivery location
Tracking status

Only authorized participants involved in the shipment may access this information.

6. Payment Information

Payments are securely processed by third-party payment providers.

DropX does not store complete credit card numbers.

7. Data Retention

We retain information only for as long as necessary to:

Complete deliveries
Meet legal obligations
Resolve disputes
Prevent fraud
Maintain business records

8. Security

We implement industry-standard security measures including:

SSL encryption
Secure cloud infrastructure
Access controls
Authentication mechanisms
Monitoring against unauthorized access

However, no online platform is completely secure.

9. Cookies

We use cookies to:

Keep users logged in
Remember preferences
Analyze website traffic
Improve user experience

Users may disable cookies through their browser settings.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your information
Correct inaccurate information
Delete your information
Restrict processing
Object to processing
Receive a copy of your data
Withdraw consent

Requests may be sent to:

Email: privacy@dropx-delivery.com

11. Children's Privacy

Our Services are not intended for individuals under 18 years old.

We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be processed in countries where our service providers operate.

We implement appropriate safeguards for international transfers where required.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective when published on our website.

14. Contact

For privacy questions:

DropX

Email: privacy@dropx-delivery.com

Website: https://dropx-delivery.com